Privacy Policy for Pharma Group Botswana and Subsidiaries
Effective Date: Monday, 09 June 2025
1. Introduction
Pharma Group Botswana and its subsidiaries (collectively, “Pharma Group,” “we,” “us,” or “our”) are committed to protecting the privacy and confidentiality of our patients, customers, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard personal and health-related information in compliance with applicable laws, including Botswana’s Data Protection Act (2018) and other relevant regulations.
2. Scope
This policy applies to all Pharma Group Botswana entities, including:
- Retail pharmacies
- Healthcare clinics and affiliated services
- Online and mobile platforms
3. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, date of birth, gender, national ID/passport number
- Contact details (phone, email, physical address)
- Insurance and medical aid information
b. Health & Medical Information
- Prescription history
- Medical conditions, allergies, and treatment records
- Doctor and healthcare provider details
c. Financial & Transactional Data
- Payment details (credit/debit cards, bank information)
- Purchase history and invoices
4. How We Use Your Information
We process your data for legitimate business and healthcare purposes, including:
- Dispensing medications and providing pharmaceutical care
- Processing insurance claims and medical aid reimbursements
- Managing prescriptions and coordinating with healthcare providers
- Improving our services, products, and customer experience
- Complying with legal and regulatory obligations (e.g., reporting adverse drug reactions)
5. Legal Basis for Processing
We rely on the following legal grounds:
- Consent (where required by law)
- Contractual necessity (to fulfill pharmacy services)
- Legal compliance (e.g., healthcare regulations)
- Legitimate business interests (e.g., service improvements)
6. Sharing & Disclosure of Information
We may share your information with:
- Healthcare professionals (doctors, hospitals, specialists)
- Medical aid schemes & insurers (for claims processing)
- Regulatory authorities (e.g., Ministry of Health, Botswana Medicines Regulatory Authority)
- Third-party service providers (e.g., IT support, delivery services) under strict confidentiality agreements
- Law enforcement (only when legally required)
We do not sell your personal or medical data.
7. Data Security & Retention
We implement robust security measures, including:
- Encryption and secure storage of records
- Access controls and staff training on data protection
- Regular audits and risk assessments
We retain records as required by law (e.g., prescription retention periods) and securely dispose of data when no longer needed.
8. Your Rights
Under Botswana’s Data Protection Act, you have the right to:
- Access your personal and health records
- Correct inaccurate or incomplete information
- Request deletion (where legally permissible)
- Restrict processing under certain conditions
- Withdraw consent (if processing is consent-based)
- Lodge a complaint with the Data Protection Commissioner
9. Updates to This Policy
We may update this policy periodically. The latest version will be posted on our website or available at our pharmacies.
10. Contact Us
For privacy inquiries or to exercise your rights, contact:
Pharma Group Botswana Data Protection Officer
Block 8 Gaborone
3959930
*This policy complies with Botswana’s Data Protection Act (2018) and other applicable laws. For jurisdiction-specific requirements, consult legal counsel.*